Junior End User Support (Mac & Linux) | SatoshiLabs
O nabídce
We are SatoshiLabs (https://www.satoshilabs.com/), world-renowned pioneers in digital security and a bitcoin-first tech holding. We defined a whole new industry and proudly stand behind extraordinary projects such as Trezor, Invity, Tropic Square and Vexl. As a Junior End User Support at SatoshiLabs, you’ll help our colleagues with everyday technical topics — from onboarding newcomers to solving various IT-related issues with their laptops, VPNs, printers, OS updates etc. If you have solid knowledge of macOS, enjoy helping people, are tech-savvy, curious, proactive and eager to learn, let us know about yourself! This role is great for students or fresh graduates who want to gain hands-on experience in a real tech environment. We’re open to both part-time (min. 20 h/week) or full-time cooperation. Are you in? What you'll do
- Take part in the onboarding of newcomers — handing over hardware, credentials, explaining best practices, etc.
- Support colleagues with day-to-day technical topics, such as:setup, configuration and maintenance of laptops
- ensuring devices meet internal security standards
- assistance with macOS / Linux
- managing user accounts and permissions
- helping with common IT issues (VPN, printers, network access, etc.)
- You have good knowledge of macOS (hands-on experience with configuration, troubleshooting, and user settings)
- Linux knowledge is a plus
- You are user-oriented and enjoy helping people on a daily basis
- Strong technical thinking and a problem-solving mindset
- Willing to come to the office at least 2–3 days per week
- English B2+ (spoken & written)
- Experience with macOS MDM is beneficial
- Previous IT support / helpdesk experience is nice to have
- Be a part of a brand that has revolutionized the crypto industry more than once
- Option to receive part of your compensation in bitcoin
- Budget for professional growth (training, courses, and workshops of your choice)
- Friendly, open culture with regular company events and get-togethers
- Renovated offices with a gym, football table, billiards, PlayStation, and 3D printer
- Other perks: MultiSport card, company mobile tariff, free parking, and more