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Customer Care Specialist | Reservio

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O nabídce

We are hiring a Customer Care Specialist to elevate our customer experience and ensure every business gets maximum value from Reservio. Your work will directly influence how thousands of users run their day-to-day operations and how confidently they rely on our platform. About Reservio Reservio (https://www.reservio.com/cs) is an all-in-one scheduling platform that helps beauty and wellness businesses run smoothly. From online bookings to client management, payments, and marketing, Reservio empowers small businesses to look and operate like big ones without the complexity. Reservio is part of Abugo (https://www.abugo.com/) — a growing ecosystem of SaaS products shaping the future of commerce through AI, automation, and design excellence. Your Role

  • You are the primary contact for customers worldwide — helping them resolve issues, understand features, and get the most out of Reservio.
  • You communicate through chat, email, and calls.
  • You troubleshoot complex technical issues, identify patterns, reproduce bugs, and work closely with product and engineering to resolve them.
  • You support potential and newly onboarded customers — guiding them through setup, best practices, and account configuration.
  • You participate in Customer Success activities such as demo calls for business clients.
  • You dedicate part of your time to internal projects — improving processes, refining Help Center content, or contributing to any initiatives we create together.
  • You use our AI-powered internal tools to work efficiently and deliver fast, accurate support.
About You
  • You have strong communication skills and enjoy helping people find clear, practical solutions.
  • You’re analytical and comfortable navigating SaaS tools, testing scenarios, and breaking down issues logically.
  • You are empathetic and customer-focused.
  • You communicate confidently and professionally in English (spoken and written).
  • You adapt quickly to change and thrive in a dynamic environment.
  • You enjoy using AI tools to enhance your daily work.
  • You’re based in Brno or nearby, so you can join us in our central office.
Why work with us?
  • You’ll work on a product that genuinely helps businesses around the world.
  • Your work won’t be limited to answering questions — you’ll tackle technical challenges, help shape processes, and contribute to Customer Success growth.
  • We’re a small team, which means your voice matters.
  • You’ll have space for personal and professional development.
Benefits
  • Hybrid setup in Brno (remote flexibility).
  • Flexible working hours.
  • 5 weeks of vacation and sick days.
  • Personal learning budget.
  • Multisport card.
  • Dog-friendly office.
  • Company events and offsites.

Podobné nabídky

StartupJobs.com s.r.o. • Brno

01.12.2025

🐛 Debug Panel

📄 STRÁNKA
Nginx: 0.338s
PHP: 0.13s
Rozdíl: 0.061s
s.id
2228
s.kontroler
inzeraty/polozka/hlavni/k.i.polozka.hlavni.php
s.uri_cs
nabidka/**/**
s.uri_sk
s.nazev_cz
Inzeráty detail
s.nazev_sk
Inzeráty detail
s.titulek_cz
Inzeráty detail
s.titulek_sk
s.popis_cz
Inzeráty detail
s.popis_sk
s.autorizovany_uchazec
vse
titulek
Inzeráty detail
s.titulek
Customer Care Specialist | Reservio, nabídka práce Brno | Flek.cz
popis
Inzeráty detail
s.popis
We are hiring a Customer Care Specialist to elevate our customer experience and ensure every business gets maximum value from Reservio. Your work will directly influence how thousands of users run their day-to-day operations and how confidently they rely on our platform. About Reservio Reservio (https://www.reservio.com/cs) is an all-in-one scheduling platform that helps beauty and wellness businesses run smoothly. From online bookings to client management, payments, and marketing, Reservio empowers small businesses to look and operate like big ones without the complexity. Reservio is part of Abugo (https://www.abugo.com/) — a growing ecosystem of SaaS products shaping the future of commerce through AI, automation, and design excellence. Your Role * You are the primary contact for customers worldwide — helping them resolve issues, understand features, and get the most out of Reservio. * You communicate through chat, email, and calls. * You troubleshoot complex technical issues, identify patterns, reproduce bugs, and work closely with product and engineering to resolve them. * You support potential and newly onboarded customers — guiding them through setup, best practices, and account configuration. * You participate in Customer Success activities such as demo calls for business clients. * You dedicate part of your time to internal projects — improving processes, refining Help Center content, or contributing to any initiatives we create together. * You use our AI-powered internal tools to work efficiently and deliver fast, accurate support. About You * You have strong communication skills and enjoy helping people find clear, practical solutions. * You’re analytical and comfortable navigating SaaS tools, testing scenarios, and breaking down issues logically. * You are empathetic and customer-focused. * You communicate confidently and professionally in English (spoken and written). * You adapt quickly to change and thrive in a dynamic environment. * You enjoy using AI tools to enhance your daily work. * You’re based in Brno or nearby, so you can join us in our central office. Why work with us? * You’ll work on a product that genuinely helps businesses around the world. * Your work won’t be limited to answering questions — you’ll tackle technical challenges, help shape processes, and contribute to Customer Success growth. * We’re a small team, which means your voice matters. * You’ll have space for personal and professional development. Benefits * Hybrid setup in Brno (remote flexibility). * Flexible working hours. * 5 weeks of vacation and sick days. * Personal learning budget. * Multisport card. * Dog-friendly office. * Company events and offsites.
🔍 SELECT DOTAZY 12
Celkem: 0.069s
Max: 0.017s
#1 → 0.02s
select `i.id`, `i.mzda_typ`, `i.mzda_od`, `i.mzda_do`, `i.mzda_od`, `i.mzda_do`, `i.mzda_mena`, `i.titulek_cz`, `i.popis_cz`, `i.datum`, `i.poz.id`, `i.datum_schvaleni`, `i.zdroj`, `i.se_i.id`, `i.kr.id`, `i.okr.id`, `i.ob.id`, `i.obor.id`, `i.st.id`, `i.uvaz.id`, `zvyh.top`, `zvyh.vip`, `fi.id`, `fi.nazev`, `fi.koncovka1`, `fi.odpovime_ihned` from inzeraty_select i where `i.se_i.id`= "3" and `i.st.id` = "1" and `i.kr.id` in("116") and `i.obor.id` in(",58,") and `i.poz.id` in(",1,") order by `zvyh.vip_datum` desc, `zvyh.top_datum` desc ###FZH - proc tu neni nase metoda na stranovani limit 3, 3
#2 → 0.01s
select `i.id` from inzeraty_select i where `i.se_i.id`= "3" and `i.st.id` = "1" and `i.kr.id` in("116") and `i.obor.id` in(",58,") and `i.poz.id` in(",1,")
#3 → 0.01s
select i.`id` `i.id`, i.`id_zdroje` `i.id_zdroje`, i.`zdroj` `i.zdroj`, i.`zdroj__datum_upravy` `i.zdroj__datum_upravy`, i.`id_uzivatele` `i.id_uzivatele`, i.`id_firmy` `i.id_firmy`, i.`titulek_cz` `i.titulek_cz`, i.`titulek_sk` `i.titulek_sk`, i.`oznaceni` `i.oznaceni`, i.`kontaktni_osoba` `i.kontaktni_osoba`, i.`_popis_cz` `i._popis_cz`, i.`_popis_sk` `i._popis_sk`, i.`url_videohovor` `i.url_videohovor`, i.`videohovor_poznamka` `i.videohovor_poznamka`, i.`zobraz_videohovor` `i.zobraz_videohovor`, i.`id_sekce` `i.id_sekce`, i.`hledane_obory` `i.hledane_obory`, i.`hledane_pozice` `i.hledane_pozice`, i.`pozice_fulltext` `i.pozice_fulltext`, i.`cela_sk` `i.cela_sk`, i.`cela_cr` `i.cela_cr`, i.`id_statu` `i.id_statu`, i.`st.zkratka` `st.zkratka`, i.`st.zkratka` `i.st.zkratka`, i.`id_kraje` `i.id_kraje`, i.`id_okresu` `i.id_okresu`, i.`id_mesta` `i.id_mesta`, i.`id_statu_zahranici` `i.id_statu_zahranici`, i.`id_kategorie_brigad` `i.id_kategorie_brigad`, i.`adr.id` `adr.id`, i.`adr.id` `i.adr.id`, i.`adresa_pracoviste` `i.adresa_pracoviste`, i.`adresa_pracoviste_adresa` `i.adresa_pracoviste_adresa`, i.`adresa_pracoviste_id_mesta` `i.adresa_pracoviste_id_mesta`, i.`id_smlouvy` `i.id_smlouvy`, i.`termin_od` `i.termin_od`, i.`termin_slovy` `i.termin_slovy`, i.`termin_do` `i.termin_do`, i.`pocet_mist` `i.pocet_mist`, i.`mzda_typ` `i.mzda_typ`, i.`mzda_od` `i.mzda_od`, i.`mzda_od_float` `i.mzda_od_float`, i.`mzda_do` `i.mzda_do`, i.`mzda_do_float` `i.mzda_do_float`, i.`mzda_mena` `i.mzda_mena`, i.`mzda_od_mesicne` `i.mzda_od_mesicne`, i.`mzda_od_mesicne_float` `i.mzda_od_mesicne_float`, i.`mzda_do_mesicne` `i.mzda_do_mesicne`, i.`mzda_do_mesicne_float` `i.mzda_do_mesicne_float`, i.`mzda_od_hodinove` `i.mzda_od_hodinove`, i.`mzda_od_hodinove_float` `i.mzda_od_hodinove_float`, i.`mzda_do_hodinove` `i.mzda_do_hodinove`, i.`mzda_do_hodinove_float` `i.mzda_do_hodinove_float`, i.`mzda_od_mesicne_eur` `i.mzda_od_mesicne_eur`, i.`mzda_od_mesicne_eur_float` `i.mzda_od_mesicne_eur_float`, i.`mzda_do_mesicne_eur` `i.mzda_do_mesicne_eur`, i.`mzda_do_mesicne_eur_float` `i.mzda_do_mesicne_eur_float`, i.`mzda_od_hodinove_eur` `i.mzda_od_hodinove_eur`, i.`mzda_od_hodinove_eur_float` `i.mzda_od_hodinove_eur_float`, i.`mzda_do_hodinove_eur` `i.mzda_do_hodinove_eur`, i.`mzda_do_hodinove_eur_float` `i.mzda_do_hodinove_eur_float`, i.`mzda_prum_mesicne` `i.mzda_prum_mesicne`, i.`mzda_prum_mesicne_float` `i.mzda_prum_mesicne_float`, i.`mzda_prum_hodinove` `i.mzda_prum_hodinove`, i.`mzda_prum_hodinove_float` `i.mzda_prum_hodinove_float`, i.`mzda_prum_mesicne_eur` `i.mzda_prum_mesicne_eur`, i.`mzda_prum_mesicne_eur_float` `i.mzda_prum_mesicne_eur_float`, i.`mzda_prum_hodinove_eur` `i.mzda_prum_hodinove_eur`, i.`mzda_prum_hodinove_eur_float` `i.mzda_prum_hodinove_eur_float`, i.`pohlavi` `i.pohlavi`, i.`vhodne_pro` `i.vhodne_pro`, i.`vek` `i.vek`, i.`delka_inzerce` `i.delka_inzerce`, i.`id_jazyku1` `i.id_jazyku1`, i.`id_jazyku1_uroven` `i.id_jazyku1_uroven`, i.`id_jazyku2` `i.id_jazyku2`, i.`id_jazyku2_uroven` `i.id_jazyku2_uroven`, i.`id_jazyku3` `i.id_jazyku3`, i.`id_jazyku3_uroven` `i.id_jazyku3_uroven`, i.`id_vhodne_pro_zahranici` `i.id_vhodne_pro_zahranici`, i.`id_kategorie_zahranici` `i.id_kategorie_zahranici`, i.`id_inzerenta` `i.id_inzerenta`, i.`uvazek` `i.uvazek`, i.`id_delka_prac_pomeru` `i.id_delka_prac_pomeru`, i.`id_min_vzdelani` `i.id_min_vzdelani`, i.`id_zamereni_studia` `i.id_zamereni_studia`, i.`predvolba_telefon` `i.predvolba_telefon`, i.`telefon` `i.telefon`, i.`zobraz_telefon` `i.zobraz_telefon`, i.`telefon_poznamka` `i.telefon_poznamka`, i.`datum_schvaleni` `i.datum_schvaleni`, i.`datum_aktualizace` `i.datum_aktualizace`, i.`datum_newsletter` `i.datum_newsletter`, i.`datum_expirace` `i.datum_expirace`, i.`datum` `i.datum`, i.`datum_upravy` `i.datum_upravy`, i.`datum_upravy2` `i.datum_upravy2`, i.`zobrazeni_detail` `i.zobrazeni_detail`, i.`pocet_zobrazeni_celkem` `i.pocet_zobrazeni_celkem`, i.`pocet_zobrazeni_projekty` `i.pocet_zobrazeni_projekty`, i.`pocet_emailu` `i.pocet_emailu`, i.`pocet_emailu_celkem` `i.pocet_emailu_celkem`, i.`pocet_emailu_projekty` `i.pocet_emailu_projekty`, i.`pocet_telefonatu` `i.pocet_telefonatu`, i.`pocet_telefonatu_celkem` `i.pocet_telefonatu_celkem`, i.`pocet_telefonatu_projekty` `i.pocet_telefonatu_projekty`, i.`zobraz` `i.zobraz`, i.`zvyhodneni_top_datum` `i.zvyhodneni_top_datum`, i.`pozice` `i.pozice`, i.`datum_smazani` `i.datum_smazani`, i.`info` `i.info`, i.`newsletter` `i.newsletter`, i.`placeny` `i.placeny`, i.`dokoncen_krok2` `i.dokoncen_krok2`, i.`krok2_upozorneni` `i.krok2_upozorneni`, i.`id_typ_firmy` `i.id_typ_firmy`, i.`je_sablona` `i.je_sablona`, i.`export_nabidky_prace` `i.export_nabidky_prace`, i.`top` `i.top`, i.`top_standard` `i.top_standard`, i.`zvyhodneni_aktualizovano` `i.zvyhodneni_aktualizovano`, i.`zkontrolovano_dnesni_news` `i.zkontrolovano_dnesni_news`, i.`qr` `i.qr`, i.`qr_datum` `i.qr_datum`, i.`software__prezdivka` `i.software__prezdivka`, i.`ip` `i.ip`, i.`vporadku_kontrola` `i.vporadku_kontrola`, i.`smazat_kontrola` `i.smazat_kontrola`, i.`kontrola_kontrola` `i.kontrola_kontrola`, i.`evidovat` `i.evidovat`, i.`smazano_rucne_smazane` `i.smazano_rucne_smazane`, i.`benefity` `i.benefity`, i.`smeny` `i.smeny`, i.`sezony` `i.sezony`, i.`typy_brigad` `i.typy_brigad`, i.`doplneni` `i.doplneni`, i.`zobraz_aplikace` `i.zobraz_aplikace`, i.`uroven_smazani` `i.uroven_smazani`, i.`smazal` `i.smazal`, i.`telefon_smazani` `i.telefon_smazani`, i.`historie_inzeratu` `i.historie_inzeratu`, i.`i.typ_nabidky` `i.typ_nabidky`, i.`i.typ_nabidky` `i.i.typ_nabidky`, i.`i.typ_inzerce` `i.typ_inzerce`, i.`i.typ_inzerce` `i.i.typ_inzerce`, i.`i.fulltext` `i.fulltext`, i.`i.fulltext` `i.i.fulltext`, i.`sancemetr_individualni` `i.sancemetr_individualni`, i.`sancemetr` `i.sancemetr`, i.`projekty` `i.projekty`, i.`datum_nastaveni_pocet` `i.datum_nastaveni_pocet`, i.`sancemetr_vypocet` `i.sancemetr_vypocet`, i.`lat` `i.lat`, i.`lon` `i.lon`, i.`souradnice` `i.souradnice`, i.`poznamka_import` `i.poznamka_import`, i.`url_firebase` `i.url_firebase`, i.`url_formular` `i.url_formular`, i.`zobrazit_detail_smazany` `i.zobrazit_detail_smazany`, i.`admin_u.id` `admin_u.id`, i.`admin_u.id` `i.admin_u.id`, i.`pr.id-pridani` `pr.id-pridani`, i.`pr.id-pridani` `i.pr.id-pridani`, i.`jaz.ids` `jaz.ids`, i.`jaz.ids` `i.jaz.ids`, i.`opakovane_vystaveni` `i.opakovane_vystaveni`, i.`anonymizace` `i.anonymizace`, i.`preloz` `i.preloz`, i.`prelozeno` `i.prelozeno`, i.id_firmy `fi.id`, i.titulek_cz `i.titulek_cz`, i.id_sekce `i.se_i.id`, i.id_kraje `i.kr.id`, i.id_okresu `i.okr.id`, i.id_mesta `i.ob.id`, i.id_kraje `i.kr.id`, i.id_statu `i.st.id`, i.id_kategorie_brigad `i.kat_brig.id`, i.hledane_obory `i.obor.id`, i.hledane_pozice `i.poz.id`, i.vhodne_pro `i.vhod.id`, i.mzda_typ `i.mzda_typ`, i.adresa_pracoviste_id_mesta `i.adresa_pracoviste_obcecz_obec_casti_id`, i.id_uzivatele `u.id`, i.uvazek `i.uvaz.id`, i.id_sekce `i.se_i.id`, (select count(`i.id`) from inzeraty_select where fi.id = `fi.id`) `i.pocet_inzeratu`, i_text.popis_cz `i_text.popis_cz`, i_text.nabizime_cz `i_text.nabizime_cz`, i_text.pozadujeme_cz `i_text.pozadujeme_cz`, fi.id `fi.id`, fi.nazev `fi.nazev`, fi.koncovka1 `fi.koncovka1`, fi.email `fi.email`, fi.ident `fi.ident`, fi.kontaktni_osoba `fi.kontaktni_osoba`, u.id `u.id`, u.jmeno `u.jmeno`, u.prijmeni `u.prijmeni` from inzeraty i join inzeraty_text i_text on i.id = i_text.id_inzeratu join firmy fi on fi.id = i.id_firmy join uzivatele u on u.id = i.id_uzivatele where i.id="6153982"
#4 → 0.01s
select presm.id `presm.id`, presm.cil `presm.cil`, presm.status `presm.status` from presmerovani presm where (presm.zdroj = "https://www.flek.cz/nabidka/customer-care-specialist-reservio/6153982/" and presm.shoda = "presna" ) or (locate(presm.zdroj, "https://www.flek.cz/nabidka/customer-care-specialist-reservio/6153982/%") > 0 and presm.shoda = "volna" )
#5 → 0.01s
select rekl_ban.id `rekl_ban.id`, rekl_ban.obrazek1 `rekl_ban.obrazek1`, rekl_ban.prokliku `rekl_ban.prokliku`, rekl_ban.zobrazeni `rekl_ban.zobrazeni`, rekl_ban.max_pocet_zobrazeni `rekl_ban.max_pocet_zobrazeni`, rekl_ban.max_pocet_prokliku `rekl_ban.max_pocet_prokliku`, rekl_ban.od `rekl_ban.od`, rekl_ban.do `rekl_ban.do`, rekl_ban.url `rekl_ban.url` from reklamni_bannery rekl_ban where rekl_ban.reklamni_bannery_umisteni_id = 52 and rekl_ban.zobraz = "1" and rekl_ban.archiv = "0" and rekl_ban.smazano = "0" and case when rekl_ban.max_pocet_zobrazeni is null then 1 else rekl_ban.zobrazeni <= rekl_ban.max_pocet_zobrazeni end and case when rekl_ban.max_pocet_prokliku is null then 1 else rekl_ban.prokliku <= rekl_ban.max_pocet_prokliku end and case when rekl_ban.do is null then 1 else rekl_ban.do >= curdate() end and case when rekl_ban.od is null then 1 else rekl_ban.od <= curdate() end order by rand() limit 1
#6 → 0.01s
select `i.id` from inzeraty_select where `fi.id`="112190" and `i.st.id` = "1"
#7 → 0s
select s.id `s.id`, s.kontroler `s.kontroler`, s.uri_cs1 `s.uri_cs`, s.uri_sk `s.uri_sk`, s.nazev_cz `s.nazev_cz`, s.nazev_sk `s.nazev_sk`, s.titulek_cz `s.titulek_cz`, s.titulek_sk `s.titulek_sk`, s.popis_cz `s.popis_cz`, s.popis_sk `s.popis_sk`, s.autorizovany_uchazec `s.autorizovany_uchazec` from stranky s where s.archiv = "0" and s.`pr_jaz.id` = "8" order by s.poradi_nacteni desc
#8 → 0s
select column_name `column_name` from information_schema.columns where table_schema ="fajnbrig5" and table_name = "inzeraty"
#9 → 0s
select ip `ip` from ip_blokace where ip = "216.73.216.57" and archiv = "0"
#10 → 0s
select s.id `s.id`, s.uri_cs `s.uri_cs`, s.`pr.id` `s.pr.id` from stranky s where s.id = "120"
#11 → 0s
select s.id `s.id`, s.uri_cs `s.uri_cs`, s.`pr.id` `s.pr.id` from stranky s where s.id = "120"
#12 → 0s
select s.id `s.id`, s.uri_cs `s.uri_cs`, s.`pr.id` `s.pr.id` from stranky s where s.id = "120"
➕ INSERT DOTAZY 1
Celkem: 0.002s
#1 → 0s
insert `pozadavky` (`id`) values (null)
🔗 $_GET 5
Array
(
    [stranka] => nabidka/customer-care-specialist-reservio/6153982
    [titulek] => 
    [id] => 0
    [params] => Array
        (
            [0] => customer-care-specialist-reservio/6153982
            [1] => 
        )

    [f90] => Array
        (
            [i.kr.id.2] => Array
                (
                    [0] => 116
                )

            [i.obor.id.2] => Array
                (
                    [0] => 58
                )

            [i.poz.id.2] => Array
                (
                    [0] => 1
                )

        )

)
📮 $_POST 0
Array
(
)
🔐 $_SESSION 1
Array
(
    [csrf] => 6933bda6a6f214.86825833
)
🍪 $_COOKIE 0
Array
(
)
🖥️ $_SERVER 42
Array
(
    [magick_temporary_path] => /www/hosting/test-fl.cz/tmp
    [magick_tmp_path] => /www/hosting/test-fl.cz/tmp
    [magick_tmpdir] => /www/hosting/test-fl.cz/tmp
    [sys_temp_dir] => /www/hosting/test-fl.cz/tmp
    [sys_tmp_dir] => /www/hosting/test-fl.cz/tmp
    [HOME] => /www/hosting/test-fl.cz
    [USER] => www-data
    [HTTP_REFERER] => https://stage.cz.www.test-fl.cz/nabidka/customer-care-specialist-reservio/6153982
    [HTTP_ACCEPT_ENCODING] => gzip, br, zstd, deflate
    [HTTP_USER_AGENT] => Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
    [HTTP_ACCEPT] => */*
    [HTTP_HOST] => stage.cz.www.test-fl.cz
    [KOREN] => /www/hosting/verzovani/stage/
    [STAT] => cz
    [PROJEKT] => fl
    [PATH_INFO] => /index.php
    [SCRIPT_FILENAME] => /www/hosting/verzovani/stage/index.php
    [REDIRECT_STATUS] => 200
    [SERVER_NAME] => ~^(?<sub>(mara|risa|kuba|dominik|master|hotfix|stage)).(?<st>(.*)).www.test-fl.cz
    [SERVER_PORT] => 443
    [SERVER_ADDR] => 95.168.198.11
    [REMOTE_USER] => 
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